Data protection

General informations about data processing by Holiday Home

In the context of the offer of Holiday Home and the use of the websites operated by Holiday Home, in particular those of the website (including all country pages operated by Holiday Home), no personal data will be collected, unless you transfer them to us independently by contact by e-mail to us or via the contact form or enter data yourself registering a user account or ordering a newsletter.

In such cases personal data provided by you (e.g. e-mail address, name) will be used only exclusively for the purpose offered by Holiday Home or for desired purpose of yours (e.g. contact, newsletter, transmission to Interholiday AG for the purpose of concluding a contract).

Holiday Home will not disclose personal data provided by you to third parties, or transmit them outside of Switzerland and process them only in accordance with the applicable Swiss privacy policy, unless you expressly consent to such transmission. You expressly agree to the transfer to Interholiday AG for the purpose of concluding the contract. Your personal data provided by you for advertising or marketing purposes will only be used with your explicit consent.

Storage of customer data

Customer data are stored as long as the customer maintains an account or has ordered a newsletter. The customer data will be deleted with the cancellation of the user account by the customer or with the subscription of the newsletter. Inactive user accounts, i.e. user accounts in which 3 years have passed since the last login of the customer will be deleted at the end of this period regularly with the customer data.

Data security

We protect your personal data through appropriate technical and organizational security measures and store them exclusively on secure servers. The website is protected according to the latest technology standards against loss, destruction and manipulation as well as against access, modification or distribution by unauthorized persons. Particularly sensitive data (for example access data for the profile account) is encrypted during transmission over the Internet (SSL).

Holiday Home does not guarantee the security of your password. It is your responsibility to provide a secure password for your user account, keep it safe and change it periodically.

User account

If you create an account with Holiday Home, the data you enter will be saved and processed by the Holiday Home. Holiday Home uses this data only to make it possible for you to provide features on the website, as well as to improve your user experience on the website and the offer. For example, you have the option of saving and tracking offers. This saves data about your work processes. In detail, the search terms, offers and technical information about your device and the browser are stored. The data are processed only for the functions described and for statistical purposes. It will be not forwarded to third parties. If you have given your explicit consent, we will inform you about new offers that may interest you. You can delete your user account at any time. All data will be deleted here. This does not include data that we need to keep on legal grounds and data that belong to bookings.

Facebook connect

Holiday Home offers to you the possibility to login with your already existing Facebook account (Facebook Connect). If you would like to use this possibility, only the informations from Facebook will be provided to us, that you approve exclusively for us. Access to the other content in your profile is not possible through the use of Facebook Connect. The transmitted data either create a new user account at Holiday Home or links it to the existing user account. You can delete your Facebook accounts at any time. Using the Facebook Connect will be created a direct connection to the servers of Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. Facebook will learn, that your registration data are in use by Holiday Home.


Holiday Home offers a regular newsletter via email to inform about own offers or offers of third parties. For these purposes needs Holiday Home a valid eMail address as well as your agreement to the newsletter dispatch. Only the data requested and entered during registration will be collected. If you wish to receive the newsletter no longer, you can cancel it at any time using the link provided at the end of each newsletter. In addition, you can withdraw the use of your email address by sending an email to the address below. Your email address will not be transmitted to third parties.

Newsletter - shipping service provider (automatically translated)

The newsletter is sent by the shipping service provider Hubspot. The shipping service provider is based on our legitimate interests. Art. 6 para. 1 lit. f GDPR and an order processing contract in accordance with 28 para. 3 sentence 1 GDPR.

The shipping service provider can process the recipient's data in pseudonymous form, i.e. use without assignment to a user, to optimize or improve their own services, e.g. use for technical optimization of the dispatch and presentation of the newsletter or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to write to them themselves or to pass the data on to third parties.

Newsletter - measuring success (automatically translated)

The newsletters contain a so-called "pixel", i.e. a pixel-sized file that is retrieved from our server when the newsletter is opened or, if we use a shipping service provider, from their server. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval, are initially collected.

This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their access locations (which can be determined using the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our aim nor, if used, that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Third parties offer

If you leave the immediate offer of the Holiday Home by clicking on an offer from a vacation home provider and you are redirected to the website or the booking mask of a third party, Holiday Home has no influence on the local compliance with the data protection regulations by this third party. However, Holiday Home will not save or become aware of any personal data that you enter, query, collect as part of a booking request on the website of the third party.

Furthermore, third party contents such as videos from YouTube, maps from Google-Maps, RSS feeds or graphics, etc. from other websites may be included in Holiday Home´s online offer. This always assumes that the providers of these contents (hereinafter referred to as “third party provider”) perceive the IP address of the users. Without the IP address, it is not possible to send the contents to the browser of the respective user and indicate or display accordingly. Holiday Home strives to use only those contents whose respective providers use only the IP address to deliver the contents. However, Holiday Home has no control over the third parties’ IP address, e.g. save for statistical purposes. As far as we know, we will inform users about it.


When using the offer of Holiday Home so-called cookies are stored on your computer. These are small text files stored temporarily in the working memory (“session cookie”) or stored permanently on the hard disk (“permanent cookie”). They allow recognition as users of the website, of the browser used, of the access devices (e.g. PC, tablet, smartphone) etc. and serve to make the website user-friendly for the user by e.g. adapting the ad to the access device or, based on a previous visit of the web site, according to the previous usage, create or display user-related contents.

Web analytics

Holiday Home optimizes the website and its offer by analyzing various parameters related to the use of the website. This is done with the following mentioned and described programs (tools).

Google Tag Manager

This service allows website tags to be managed through a single interface. Google Tool Manager implements only tags. This means: no cookies are used and no personal data are collected. Google Tool Manager triggers other tags, which may collect data. However, Google Tag Manager does not access these data. In case of deactivation in the domain or cookie level, it will remain in effect for all tracking tags as far as they are implemented with the Google Tag Manager.

More information about the Google Tag Manager can be found here:

Google Analytics and Google Analytics Remarketing

These web analytics services are provided by Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics and Google Analytics Remarketing also use cookies and they are stored on your computer for the purpose of analyzing the use of the website

The information generated by the cookie about the use of the website is usually transmitted to a Google server in the USA and stored there. However, as Holiday Home has activated IP anonymisation, your IP address will be shortened by Google beforehand within member states of the European Union or other parties in agreement on the European Economic Area. Only in exceptional cases will be sent the full IP address to a Google server in the US and only then shortened.

On behalf of Holiday Home, Google will use these informations to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage towards Holiday Home. The IP address provided from your browser by Google Analytics and Google Analytics Remarketing will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; Holiday Home reminds you that in this case you may not be able to use all the features of the website to the full extent. You may also prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of these data by Google, for example by Download and install the browser plug-in available under the following link:

When using the offer of Holiday Home on mobile devices, please click on the Google Analytics link to prevent future tracking by Google Analytics and Google Analytics Remarketing within this site.

Google AdWords

The Google AdWords service uses conversion tracking to measure the effectiveness of individual ads, offers and features. A cookie is set for this as soon as you click on an ad. This cookie is not intended for personal identification purposes, but to allow you to determine whether you will return to the specific offer page during the 30 days of cookie´s validity period. You can prevent the storage of the Google-Conversion-Cookie by setting your browser software accordingly.


In Connection with Google AdWords will be used also the DoubleClick analytics service. When you visit a website and view or click on an ad viewed through Google Network websites, a DoubleClick-Cookie may be placed in your browser. The DoubleClick-Cookie qualifier assigned to your browser is the same as that used when visiting websites that use DoubleClick advertising programs. If your browser already has a DoubleClick-Cookie, no additional DoubleClick-Cookie should be placed.

Furthermore, you may prevent the collection of the data generated by the cookies and related to your use of the website on Google as well as the processing of these data by Google if you download and install the available Browser-Plug-in at under DoubleClick Deactivation Extension.

Bing Ads

The technologies of the Bing Ads collect and store data from which usage profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399, USA. This service allows us to track user activities on our website when they have reached our website through advertisements from Bing Ads. If you reach our website via such an ad, a cookie will be placed on your computer. There is a Bing UET tag integrated on our website. This is a code used to store some non-personal information about your use of the website in connection with the cookie. Including among other things, the time it takes to visit the website, which areas of the website were accessed, and what ads brought users to the website. Information about your identity will not be collected.

The collected informations will be transmitted to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website as well as the processing of this data by deactivating the setting of cookies. This may limit the functionality of the website. In addition, through Cross-Device-Tracking, Microsoft may be able to track your usage behavior across multiple of your electronic devices, and to display personalized advertising on or in Microsoft websites and apps. You can deactivate this behavior at

For more information on Bing analytics services, visit the Bing Ads website For more information about privacy at Microsoft and Bing, see the Microsoft Privacy Policy (


Our website uses Retargeting Technology from Ve Interactive Limited, 15-19 Bakers Row, London, EC1R 3DG. It will be applied Ve Interactive Java snippets running on your computer when you use the website and they enable analysis of your use of the website and caching of form inputs on the website. The information generated in this way about your use of this website is usually transmitted to a server of Ve Interactive in London and stored there for a maximum of 30 days. On our behalf, Ve Interactive will use this information to email you the cached information should be the connection to your computer unstable or interrupted. The data transmitted by VeApps from your browser will not be merged with other data on the website. In compliance with the applicable legal data privacy policy, absolutely anonymous data will be stored in cookies on your computer and deleted after 30 days. These data are only used for statistical evaluations. Find more information about how Ve Interactive Ltd. processes your data and also disable Tracking see at

Facebook Custom Audience

Our sites include Remarketing-Tags from the Facebook social network, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our pages, the Remarketing-Tags make a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. As a result, Facebook can assign the visit to our pages to your user account. We can use these informations for the display of Facebook Ads. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. For more information, see the Facebook Privacy Policy If you do not want to collect data via Custom Audience, you can disable Custom Audiences here


Optimizely is a web analytics service provided by Optimizely, Inc. (“Optimizely”). Optimizely uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The informations generated by the cookie about your use of this website is usually transmitted to and stored by an Optimizely server in the USA.

In case of activation of IP anonymization on this website, your IP address will be shortened by Optimizely within member states of the European Union or other parties of the Agreement on the European Economic Area. Only in exceptional cases will be sent the full IP address to an Optimizely server in the USA and shortened there. On behalf of the operator of this website, Optimizely will use this information to evaluate your use of the website and to compile reports on website activities.

The IP address sent by Optimizely from your browser will not be merged with other Optimizely data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that in this case, you may not be able to use all the features of this website to the fullest extent. You can also deactivate Optimizely-Tracking at any time (and thereby prevent the collection of data generated by the cookie and your use of the Website – including your IP address – from Optimizely and the processing of such data by Optimizely) following the guide at


Mouseflow is a web analysis tool of Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, another tool used by this website to record randomly selected individual visits (using only anonymized IP address). The result is a log of mouse movements and clicks with the intention of randomly sampling individual website visits and deriving potential improvements for the website. The informations are not personal and will be not shared. If you do not want a recording, you can adjust it on all websites with Mouseflow use, deactivate at the following link:

Visual Website Optimizer

We also use the Visual Website Optimizer service (an offer from Wingify Software Private Limited, 404, Gopal Heights, Netaji Subhash Place, Pitam Pura, Delhi 110034, India) to improve the usability of our online offer. Visual Website Optimizer allows us to understand how various changes affect our website (such as changes of the input fields, the design, etc.) within so-called “A/B testings”.

Only for these test purposes are stored cookies on users’ devices. Only pseudonymous data of users and no personal data are stored. No IP addresses are stored. All stored data will not be shared with third parties.

For more informations, we refer to the Visual Website Optimizer privacy policy:

If you do not want Website Optimizer to track your usage behavior, you can use this link to recall the data collection:

Performance-Analyse New Relic

For accessibility and performance monitoring of our servers, we use the New Relic web analytics service provided by New Relic Inc., 188 Spear Street, Suite 1200, San Francisco, CA 94105, USA. By using pseudonymous usage profiles (which do not contain any personal data), the technical performance data (e.g. response and loading times) is measured and analyzed to improve our server performance. More details and information about New Relic’s specific privacy policy can be found at

Further use of Hubspot (automatically translated)

We use Hubspot not only for sending our newsletter / info mail, but also for our online marketing activities. This is an integrated software solution with which we cover various aspects of our online marketing.

These include:

  • Content management (website and blog)
  • Email marketing (newsletter / info mail, as well as automated mailings, e.g. for the provision of downloads)
  • Social media publishing & reporting
  • Reporting (e.g. traffic sources, access, etc. ...)
  • Contact management (e.g. user segmentation & CRM)
  • Landing pages and contact forms

Our registration service enables visitors to our website to learn more about our company, download content and provide their contact information and other demographic information.

This information and the content of our website are stored on the servers of our software partner HubSpot. They can be used by us to contact visitors to our website and to determine which services of our company are of interest to them. All information we collect is subject to this privacy policy. We use all the information we collect to optimize our marketing.

HubSpot is a software company from the USA with a branch in Ireland.

Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland ,, Phone: +353 1 5187500. HubSpot is under the terms of the "EU - U.S. Privacy Shield Frameworks” and is subject to the TRUSTe’s Privacy Seal and the“ U.S. - Swiss Safe Harbor "framework.


Holiday Home provides various social plug-ins. As soon as you press one of the buttons, it will potentially connect directly to the corresponding third-party server.


Once you access content with a Facebook plug-in, you may have a direct connection to the Facebook servers, 1601 South California Avenue, Palo Alto, CA 94304, USA. The content of the plug-ins will be then transmitted by Facebook directly to your device and integrated by him into the software. Holiday Home does not guarantee the collection of data by Facebook with the help of the plug-ins and asks you to take  the necessary informations from the privacy policy of Facebook: Please log out of Facebook before using our website, unless you do not want Facebook to collect information about you through our website and associate it with your membership data stored on Facebook.

We also offer the Facebook service “Facebook Connect” to the visitors of our websites and internet offers, which – like the plug-ins – is also subject of the usage and privacy policy of Facebook. So if you register with us under your Facebook account, you allow us to transfer your Facebook profile data and your Facebook public data from your Facebook profile to us, just as we can also transfer data from us to your Facebook profile. Your data transmitted to us will be stored and processed by us for the purpose of registration.


Holiday Home offers the option to recommend content via the + 1 button on Google Plus. The content of the plug-ins is then transmitted by Google directly to your device and integrated by him into the software. Therefore, Holiday Home does not affect the size of data that Google collects via the button. If you are logged in to your Google Plus account, the IP address among others will be collected and processed. For more informations on the purpose and scope of data collection, please refer to the Google Plus Privacy Policy: If you do not want Google to collect informations about you over our website and link it to your data stored on Google Plus, please log out at Google Plus


Holiday Home offers you also the possibility to spread contents you have found on the website, such as: certain offers, through Twitter. Once you use the Twitter function while logged in to Twitter, you will be connected directly to Twitter’s servers. Holiday Home does not guarantee the collection of data by Twitter using the plug-ins and asks you to refer the necessary information to the privacy policy:


On the websites of Holiday Home, the plug-in of the social network Instagram is integrated. This plug-in can be recognized by the “Instagram Button”. If the user activates the “Instagram Button” on the Holiday Home website while the user is logged into their Instagram account, the contents of Holiday Home website can be linked to the user’s Instagram profile or account. This allows Instagram to associate the visit of the Holiday Home website with the user account of the respective user.

Holiday Home expressly points out that Holiday Home as a provider of its own websites is not aware of the content of the data transmitted and their use by Instagram. Users can find out about the purpose, scope and use of Instagram data collection at

If the user is an Instagram member or logged in to Instagram and does not want Instagram to collect data about the user when visiting Holiday Home’s website and associate it with the user’s member data stored on Instagram, then the user have to log out of Instagram before using the website of Holiday Home.

Information and customer rights

You have the right to get information regarding the personal data stored about you and a right to correction of incorrect data and their blocking and deletion, transferability at any time. For the realization of your order to mediation of customers and holiday accommodations, all data have be transferred also to the partner company Interholiday AG in Steinhausen Switzerland, which enters and submits to all rights and obligations under the above conditions.

You have the right to withdraw your consent to the processing of personal data at any time with effect for the future in whole or in part against Holiday Home.

The objection, your right of access as the assertion of your customer rights have to be addressed to:
or in writing to:
Holiday Home AG, Hinterbergstrasse 56, CH-6312 Steinhausen, Switzerland

For general questions or suggestions on privacy policy at Holiday Home, requests for information, correction and deletion please contact as well the specified contact options.

Holiday Home AG  I Update: 2020